Complaints — Glomani

Barbara Jerzykiewicz-Młynarska is responsible for performing services in line with the agreement. This page explains how to make a complaint. It does not limit your rights.

Your rights

You can complain if a service was not performed as agreed — for example, a cut clearly differs from what was agreed, or a colour is significantly different from the agreed shade and the reason is not a property of your hair that we told you about beforehand. This also applies to gift vouchers (for example, a wrong value or expiry date).

It is best to tell us as soon as possible, ideally within 7 days of your visit — that makes it easier to assess and correct the result. This does not shorten the statutory time limits for complaints.

How to complain

Call (+48 534 432 584), write to [email protected], come to the salon or send a letter to Barbara Jerzykiewicz-Młynarska, ul. Stefana Starzyńskiego 2, 35-508 Rzeszów, Poland. Please include:

your name and the date of the visit (or the voucher number),
what the problem is — photos help,
what solution you expect.

Response time

We reply within 14 days of receiving the complaint. If a Consumer's complaint is not answered within that time, it is deemed accepted.

How we put things right

A free correction — for example, adjusting the cut or colour, at the earliest time that suits you.
A price reduction or refund — if a correction is not possible or you do not want one; within 14 days, using the same payment method and in the same currency.

Out-of-court dispute resolution

If we cannot reach an agreement, as a consumer you can use out-of-court ways to resolve the dispute:

the Podkarpackie Regional Trade Inspection in Rzeszów (Inspekcja Handlowa) — mediation and a permanent consumer arbitration court,
the municipal consumer ombudsman in Rzeszów — free advice and assistance,
the Office of Competition and Consumer Protection (UOKiK) — list of authorised bodies at uokik.gov.pl,
consumers from other EU countries — the European Consumer Centre (konsument.gov.pl).

Using these routes is voluntary for both sides.