Payments, deposits and refunds

Effective from 6 August 2026. This page is part of our Terms of service.

Payment methods

BLIK
Bank transfer

In the salon — in cash or by card, after the service.
Online via Stripe — Visa or Mastercard, Apple Pay, Google Pay or BLIK. Only for deposits and gift vouchers, through a secure link sent by email or text message.
Bank transfer — for deposits and vouchers, to the account given in our confirmation message.

Currencies

Prices are shown in Polish złoty (PLN), British pounds (GBP) and US dollars (USD). Online payments and transfers are accepted in any of these currencies; in the salon we settle in PLN. If your card is in another currency, your bank handles the conversion.

We are exempt from VAT (Art. 113(1) of the Polish VAT Act), so no tax is added to our prices. We issue a receipt on request.

Paying in the salon

You pay for the service after your visit, according to the price list and your hair length. If during the visit we suggest something extra (such as a treatment), we always tell you the price first and ask for your agreement.

Deposit and cancelling a visit

When: for services of 2 hours or more, marked “deposit” in the price list — root and all-over colour, highlights, balayage and sombré, keratin smoothing, bridal hair. For all other services we take no payment in advance.
How much: PLN 100. This is a deposit (zadatek) within the meaning of Art. 394 of the Polish Civil Code.
How: once we agree a time, we send a Stripe link or bank transfer details. We hold the slot for you for 24 hours for payment; after that we may release it.
Settlement: the deposit is taken off the price of the service on the day of your visit.
Cancelling or moving up to 48 hours before: free of charge — we refund the deposit in full or, if you prefer, move it to the new date.
Cancelling later than 48 hours before, or not coming: we keep the deposit, because the reserved time usually cannot be filled. In emergencies (such as illness) please get in touch — we usually move the deposit to another date.
If we cancel your visit, we refund the deposit in full or move it to a new date — your choice. This does not limit your rights under Art. 394 of the Polish Civil Code.
Right of withdrawal: if you booked at a distance (by phone or email) and are a consumer, you may withdraw within 14 days of booking and get the whole deposit back — even if your visit is less than 48 hours away. See Right of withdrawal.

Gift vouchers

Vouchers are paid in advance — by Stripe link or bank transfer. We email the PDF within 1 business day of receiving payment, and prepare a voucher in an envelope to collect from the salon. A voucher is valid for 12 months. You can return an unused voucher within 14 days of purchase for a full refund. All rules: Gift vouchers.

How online payment works

We send the link from [email protected] or by text message from +48 534 432 584, always after we have agreed a visit or a voucher order with you.
The link opens a Stripe payment page at an address starting with https://checkout.stripe.com or https://buy.stripe.com. It shows the name Glomani, a description (for example “Deposit — balayage, 14 Nov”) and the amount.
You choose a payment method and confirm it, for example with a BLIK code or in your banking app (3-D Secure).
Stripe emails you a confirmation. Your bank statement will show GLOMANI.

If you receive a payment link you are not expecting, do not pay — call us.

Payment security

Online payments are processed by Stripe (Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland), a payment provider certified to PCI DSS Level 1, the highest security level in the card payments industry.
You enter card details only on Stripe's page. We never see or store your card number — we only receive payment information (amount, date, card brand and last 4 digits).
The connection is encrypted (HTTPS/TLS) and card payments are confirmed with strong customer authentication (3-D Secure), in line with the PSD2 directive.

Refunds

Deposit — refunded in full if you cancel up to 48 hours before the visit, withdraw within 14 days of booking, if we cancel the visit, or if a payment was taken by mistake or twice.
Gift voucher — the full amount of an unused voucher is refunded if you change your mind within 14 days of purchase.
Service — if a complaint is accepted, we correct the service free of charge or reduce the price (see Complaints).

We refund within 14 days, using the same payment method and in the same currency you paid with — unless you expressly agree to another method at no cost to you. Card refunds usually reach your account within 5–10 business days. We confirm every refund by email or text message.

A problem with a payment

If you see a charge you do not recognise, the amount is wrong, or you want your deposit back — please contact us first: +48 534 432 584, [email protected]. We reply during opening hours and can usually sort it out faster than a bank dispute (chargeback). This does not limit your right to dispute a payment with your bank or any other consumer rights.